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Pencasa currently ships to all regions within Ghana. We are committed to ensuring your order reaches you promptly and in excellent condition.
Orders are typically processed within 2–3 business days after payment confirmation. Processing times may vary during peak seasons, holidays, or due to unforeseen circumstances.
The estimated delivery time is 7–15 business days from the date of order processing. However, delivery times may vary depending on the shipping courier selected at checkout. The estimated delivery time provided by your chosen courier will be displayed during the checkout process.
Please note that rural or remote areas may require additional delivery time.
Shipping fees are calculated based on your location and the size or weight of your order. The exact cost will be displayed at checkout before you confirm your order.
Once your order is shipped, you will receive a confirmation email or SMS with tracking information (where available). For any questions about the delivery status, please contact our support team.
If a delivery attempt is unsuccessful due to incorrect address information or the inability to contact the recipient:
- The courier may attempt redelivery at an additional cost.
- Orders not claimed within 7 days of the first delivery attempt may be returned to us, and refund eligibility will be reviewed.
In the rare event that your order arrives damaged or incomplete:
- Notify our support team within 48 hours of delivery.
- Provide photos of the damaged item(s) and packaging for evaluation.
- Replacement or refund will be processed based on the investigation’s outcome.
Order changes or cancellations must be requested within 24 hours of placing the order. After this period, we may be unable to modify or cancel your order if it has already been processed.
For questions about shipping or delivery, please contact us at [email protected]