No products in the cart.
At Pencasa, we want you to be satisfied with your purchase. If you encounter an issue with your order, you may request a refund or return under the following conditions:
- The item was defective, damaged, or not as described upon delivery.
- The item was not delivered within the estimated shipping timeframe.
- The item does not match the order details or specifications.
All refund requests must be submitted within 7–15 days of delivery. After this period, refund eligibility will be reviewed on a case-by-case basis.
You may return an item for the following reasons:
- Damaged or Defective Products: Items that arrive broken, malfunctioning, or otherwise unusable.
- Incorrect Item Received: Products that do not match the description or specifications.
- Change of Mind: In certain cases, returns for reasons other than defects may be accepted, but restocking fees and return shipping costs may apply.
Returned items must be in their original condition, including packaging, manuals, and accessories. Items that show signs of use or damage caused by the customer may not be eligible for a refund.
Refunds are typically processed within 7–15 business days after the returned item is received and inspected by our supplier. Processing times may vary depending on the payment method and your financial institution.
Refunds will be issued to the original payment method used during the purchase. Depending on your bank or card provider, it may take an additional 3–5 business days for the funds to reflect in your account.
Important Notes:
- Return shipping costs may be the customer’s responsibility unless the item is defective or incorrect.
- Certain items, such as custom or final-sale products, may not be eligible for returns or refunds.
- If a refund request is denied, we will provide a detailed explanation.
If you have any questions or concerns regarding refunds and returns, please reach out to our support team at hello@pencasa.com